At 21huat, your privacy is not just a legal obligation — it is our genuine commitment. We protect every piece of information you share with us to the highest security standards, in full compliance with Malaysia's Personal Data Protection Act 2010.
All your personal data is encrypted using 256-bit SSL standards in transit and AES-256 at rest. No unauthorised third party can read or access your information.
21huat does not sell, lease, or trade members' personal data to any third party for marketing purposes. Your information is used solely for platform operations.
You have the full right to access, correct, or request deletion of your personal data at any time. Requests are straightforward and processed within 14 business days.
Our Privacy Policy is designed in full compliance with Malaysia's Personal Data Protection Act 2010. We conduct regular internal audits to ensure ongoing compliance.
Our servers are protected by multi-layered firewalls, real-time intrusion detection, and automatic daily data backups. The continuity and security of your data are fully guaranteed.
You may opt in or out of any marketing communications from 21huat at any time through your account settings, without needing to contact our support team.
This Privacy Policy sets out in detail how 21huat collecting, using, storing, and protecting your personal data. By using our platform, you agree to the practices outlined in this document. Please read it carefully before registering.
To provide you with the best service, 21huat collecting several categories of information. We only collect what is strictly necessary for the stated purposes and nothing beyond that.
Information you provide directly:
Information collected automatically:
We never request your ATM card PIN, online banking password, or any confidential financial information via email or Live Chat. If you receive such a request, please report it to our support team immediately.
All information collected by 21huat is used for clearly defined and lawful purposes. We do not process your data for any other purpose without prior notice.
| Purpose of Use | Legal Basis | Data Type |
|---|---|---|
| Account management and verification | Contract performance | Name, email, password, KYC |
| Processing of deposits and withdrawals | Contract performance | Bank details, transaction history |
| Fraud detection and security | Legitimate interests | IP, login activity, gaming patterns |
| Anti-money laundering (AML) compliance | Legal obligation | KYC, transaction history |
| Customer support | Contract performance | Email, phone number, account history |
| Marketing communications (with consent) | Consent | Email, phone number |
| Platform improvements and analytics | Legitimate interests | Usage data, analytics cookies |
21huat never selling or renting your personal data to any party. However, to enable us to deliver a seamless service, there are limited situations where we may need to share data with trusted partners:
All our third-party partners are bound by strict data protection agreements. They may only use your data for agreed purposes and must adhere to security standards equivalent to our own.
We take data security very seriously. 21huat implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:
While no system can be guaranteed 100% secure, 21huat employing the highest industry standards on par with financial institutions. In the event of any security incident involving your data, we will notify you within 72 hours.
Platform 21huat uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality.
In some cases, your personal data may be transferred to, processed in, or stored on servers located outside Malaysia. When this occurs, 21huat ensures that protection equivalent to Malaysia's PDPA 2010 is provided through:
21huat retaining your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal requirements:
As a data subject, you have the following rights under Malaysia's Personal Data Protection Act 2010, which you may exercise at any time:
Request a copy of the personal data we hold about you within 21 working days.
Correct any inaccurate or incomplete personal data in our records.
Object to the processing of your data for direct marketing purposes at any time.
Request deletion of your personal data subject to legal retention requirements.
To exercise any of the above rights, contact our support team by email at [email protected] or via Live Chat. We will process your request within 14 business days.
Platform 21huat is intended for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. If we discover that a minor's data has been collected without our knowledge, we will promptly delete that data and terminate the relevant account.
Parents or guardians who believe their underage child has registered on our platform are urged to contact us immediately so that action can be taken without delay.
21huat reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via:
Your continued use of the platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document always reflects the date of the most recent revision.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:
For enquiries regarding the platform's terms of use, please refer to our Terms and Conditions ours. For information on responsible gaming, visit our Responsible Gaming ours.
Your privacy is our priority 21huat. We will never compromise on protecting your personal information. Your trust is our most valuable asset.
We believe you have the right to know and control how your data is used. Here is a summary of your rights as a 21huat member.
Join millions of members who trust 21huat. Our platform protects your privacy at every step — from registration through to withdrawal. Enjoy world-class entertainment with complete peace of mind.